Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or doesn't meet our quality standards, please reach out to us within 14 days for a replacement or refund.
Contact Support
Email our customer care team at hello@coracao.com with your order number and a brief description of the issue.
Provide Documentation
Please attach clear photos of the damaged product and the shipping packaging so we can improve our transit methods.
Review Process
Our team will review your claim within 48 hours to determine if a replacement, store credit, or full refund is appropriate.
Resolution
Once approved, we will immediately process your refund to the original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing